Refund Policy
Last updated: September 25, 2026
This Uncommon Life LLC sells three kinds of things, and each one refunds differently. Find the one you bought below. If you are not sure which applies to you, email hello@thisuncommonlife.com and we will sort it out with you.
Every refund starts with written notice. Email us from the address you used at purchase and tell us what you bought and that you want to withdraw. The date we receive that email is the date we use to work out what you are owed.
Plan A, the eight-week program
Plan A runs as a scheduled program with live sessions and one-to-one time, so the refund scale follows the calendar rather than how much of it you have opened.
If you paid in full up front
- Week 1: 100% refund if you have not attended a live session. 95% refund if you have attended one.
- Week 2: 50% of tuition returned.
- Week 3: 25% of tuition returned.
- After week 3: no refund.
If you are paying in installments
The same scale applies, calculated against the total you have paid at the point you give notice rather than the full program price. Withdrawing does not cancel installments that were already due before your notice date.
Uncommon Toolkits
The toolkits are digital products delivered in full the moment you buy them. Because you receive the entire product at the point of purchase, toolkit sales are final. You confirm this at checkout before you pay.
If you bought the complete set and want to keep part of it, we cannot refund individual toolkits out of a bundle. It is the whole set or nothing.
If a toolkit turns out not to fit your situation, email us within 7 days and tell us what you were trying to do with it. Where the wrong toolkit was bought, we will usually put what you paid toward the complete set, with you covering the difference. If a different single toolkit is the better fit, we will move it there instead. We do this once per customer.
Uncommon Mentorship
Monthly plans renew and bill you each month until you cancel, even in a month when you book no sessions. You can cancel at any time from your customer dashboard before your next billing date, and you keep access until the end of the month you paid for. The current month is not refunded, and unused sessions expire at the end of each billing month.
Annual plans can be cancelled within 30 days of the start of the plan year for a full refund. The Uncommon Toolkits included with an annual plan are released after those 30 days. After 30 days the year is non-refundable, and you can switch off renewal at any time and keep access until the year runs out.
If we cancel or substantially change your plan during a period you have paid for, you get a pro-rated refund for the part you did not receive.
Free tools and The Shortlist
Nothing to refund. The roadmap, the worksheet and the live workshop cost nothing and never require a card.
How refunds are paid
Refunds go back to the original payment method. Most clear within 5 to 10 business days once approved, though your bank sets the actual timing. We do not issue refunds as credit unless you ask for credit instead.
Chargebacks
If something has gone wrong, email us first. We would much rather fix it directly than have it go through your card issuer, and we will always answer. Filing a chargeback without contacting us may result in your access being suspended while the dispute is open.
Questions
Email hello@thisuncommonlife.com.
This Uncommon Life LLC
1317 Edgewater Dr, 6683
Orlando, FL 32805
